Return and Exchange
To ensure clarity and satisfaction, please review our return and exchange policy, which outlines specific conditions under which returns due to manufacturing defects are accepted:
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Manufacturing Defects are defined as:
- Holes or tears not caused by wear and tear.
- Obvious stains present upon delivery.
Please note, variations in fabric texture or slight color discrepancies are not considered manufacturing defects.
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Final Sale for Other Reasons: We emphasize that all sales are final.
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Requirement for Original Packaging: To process a return, items must be in their original packaging. Returns will not be accepted if the product is not in its original packaging condition.
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Initiating a Return: Should you need to return an item due to a manufacturing defect, contact us immediately at hello@agrazyday.com. Include your order ID and clear photographic evidence of the defect. Our team will respond with further instructions on how to proceed.
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Processing Returns: After we receive your return request and validate the manufacturing defect, we will guide you through the necessary steps to return the item. It's important to follow these steps precisely to ensure a successful return process.
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Refund or Replacement Options: Once we receive and confirm the defect of the returned item, we will offer either a refund or a replacement, subject to your choice and our stock availability.
We strive to ensure a transparent and fair return process. Our return and exchange policy is designed to address genuine product defects while maintaining the integrity of our products.
